Shipping policy

SHIPPING POLICY – MAOLY FASHION & JEWELRY

Thank you for shopping with [Your Store Name], your trusted source for fine 18K gold jewelry. We are committed to providing a secure, fast, and reliable shipping experience.


🕒 Order Processing Time

  • All orders are processed within 1–2 business days (Monday–Friday).
  • Orders placed after 5:00 PM (EST) will be processed the next business day.
  • During peak seasons (holidays, promotions), processing may take up to 3 business days.

📌 Note: Customized or made-to-order pieces may require an additional 3–7 business days.


🚚 Shipping Options (United States)

  • Standard Shipping (3–5 business days): $5.99
  • Express Shipping (1–2 business days): $12.99
  • FREE Shipping on orders over $100

✔ All shipments include:

  • Tracking number
  • Shipping insurance
  • Delivery confirmation

💎 High-value orders may require a signature upon delivery for security purposes.


📍 Local PIDelivery – Atlanta, GA

  • We offer local delivery within selected Atlanta zip codes
  • Delivery time: 1–2 business days
  • Cost: $4.99 or FREE on orders over $150


🌎 International Shipping

  • Currently shipping to United States and Puerto Rico only
  • International shipping coming soon

📌 International customers are responsible for:

  • Duties
  • Taxes
  • Customs fees


📦 Order Tracking

Once your order has shipped, you will receive an email with your tracking number.

You can track your order anytime using the link provided.


⚠️ Shipping Delays

While we work with reliable carriers (USPS, UPS, FedEx), delays may occur due to:

  • Weather conditions
  • High shipping volume
  • Carrier-related issues

We are not responsible for delays caused by carriers or events beyond our control.


📦 Lost or Stolen Packages

  • If your package is marked as “delivered” but you have not received it, please contact the carrier directly.
  • We are not responsible for lost or stolen packages after delivery confirmation.

💡 We recommend selecting signature-required delivery for high-value purchases.


🔄 Order Changes & Cancellations

  • Orders can be modified or canceled within 12 hours of purchase.
  • After processing, changes or cancellations are no longer possible.


💬 Contact Information

For any questions or concerns:

📧 Email: [your@email.com]
📍 Location: Atlanta, Georgia


🔒 Important Note on Fine Jewelry

Due to the high value of our 18K gold jewelry, all orders are:

  • Fully insured
  • Securely and discreetly packaged
  • Carefully inspected before shipment